Are you not seeing a property review that was submitted to one of our websites? Here's why that may be happening.
- Was the review submitted less than 48 hours ago?
Answer: The Marketing team does not monitor website reviews to approve or remove every single day. Please note that we aim to complete this task several times during the week, so it will not speed up the process if you reach out to ask where your review is.
Other possible reasons:
The review may have been submitted without the correct information:
- Did you use your own you@primevacations.com email address when prompted to enter one for the review?
- Did you select the correct 5 stars for the review?
- Was the review all positive for the property? If you are reposting a guest review from Vrbo or another channel and something was mentioned as being broken or less than perfect about the home, the Marketing team can not approve it. Be sure to thoroughly read and check for spelling before submitting a review.
- Was the review's Guest Name repetitive? Meaning, did you enter the same guest name on multiple reviews on the same day? We cannot approve these as they raise a potential guest's attention as looking "fake."
- If you were writing your own review, did you call out multiple PRIME VACATIONS restaurants, marina tours, or team members by name? One or two is okay, but if it reads like a love letter to the company Marketing cannot approve it since it looks way too suspicious.
- In that same thought, if there are too many !'s and the team's written review is very long, completely over-the-top positive and gushing on the home's every little nice amenity very specifically, we are not able to approve it. Once a potential guest gets the impression that one review is made up, then all real reviews are suspicious.