This is the most current cancellation policy that is sent to guests in our Terms and Conditions
CANCELLATION POLICY: You may cancel your reservation up to 60 days prior to check-in for a full refund 1) less a $295 processing fee and 2) less 3rd party travel insurance fees, if applicable. After that time, or for reservations made on or less than 60 days in advance of check-in, your reservation is non-refundable.
To cancel a reservation, notify AMI Locals Reservations as soon as possible. Initial notice by phone is acceptable, but follow-up in writing is required; email from the address associated with the reservation is acceptable as written notice.
For canceled reservations with a check-in date more than 60 days away: We will refund all amounts paid 1) less a $295 processing fee and 2) less third-party travel insurance, if applicable. The refund will be made to the original payment method. If we cannot issue the refund to the original payment method for a reason outside of our control (e.g., the credit card has been canceled), we will issue a check less an additional 3% fee to cover our credit card costs. The refund will be processed within ten business days of your notification to us.
For canceled reservations with a check-in date equal to or less than 60 days away: We will place the property back on the market and attempt to re-rent it. If we can re-rent the property, we will refund all amounts paid 1) less a $295 processing fee and 2) less third-party travel insurance, if applicable, and 3) less any re-rent price deficiency. A price deficiency can result if, for example, we are unable to re-rent for the full time period or if the daily rental rate had to be discounted to fill the property. We do not make any representation or guarantee that we will be able to re-rent the property. The refund, if applicable, will be sent no more than 20 business days after the departure date of the originally planned stay.